Returns & Exchanges
We want you to be completely satisfied with your Gozney purchase. If you are not happy with your oven or accessories, you can return your unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to start the process and receive a return authorization.
Pack Your Items
Ensure all products are unused and placed securely in their original packaging, including all manuals and accessories.
Attach Shipping Label
Print the provided prepaid shipping label and affix it clearly to the outside of your package, ensuring any old labels are covered.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing